Frequently asked questions about Sami
Find answers about our plans, features, and technical support
Can I upgrade my plan later?
Of course! You can change your plan at any time from your admin panel. The upgrade will be effective immediately with a prorated cost.
Is there a discount for annual payment?
Yes, by paying annually you get 2 months free.
Do you offer a trial?
Yes, you can try Sami for free for 14 days. You will have full access to all features of the Enterprise plan.
What makes the Enterprise plan unique?
Enterprise includes Sami AI (voice assistant), pet owner app, advanced anesthesia module, and 24/7 priority support, ideal for multi-location clinics.
Why Sami is the best investment
More than 90% of our clinics increase their productivity by 40% during the first 3 months. Sami pays for itself with time and paper savings, in addition to improving your clients' experience.
How does the grooming module work?
It includes a specialized agenda, treatment tracking, control of applied products, and before/after photos. Available in all plans.
What financial reports are included?
All plans include sales reports, productivity per veterinarian, and inventory analysis. Professional and Enterprise add projections and historical comparisons.
How do automatic reminders work?
Sends email reminders for appointments, vaccines, and check-ups. Customize messages and sending schedules (Professional and Enterprise allow greater customization).
Is there a user limit?
Essentials allows up to 3 users, Professional 10 users, and Enterprise unlimited users. All include customizable roles.
Is there a mobile app for pet owners?
Yes! Our Sami app for pet owners is available on iOS and Android for all plans.
Can I import data from my current system?
Yes, all plans allow importing patients, records, and products from Excel/CSV. In Professional and Enterprise, we offer migration assistance.
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