Privacy Policy: We protect your information
Learn how we collect, use, and protect your personal information at SAMI.vet.
Data Controller
SAAS Factory S.A.P.I. DE C.V. (hereinafter "SAMI"), with domain https://sami.vet/, is responsible for the processing of your personal data in accordance with applicable data protection laws.
We are committed to protecting your privacy and handling your personal data responsibly, transparently, and securely, complying with all applicable legal provisions.
Data We Collect
We collect information that you provide directly to us when registering on our platform, using our services, or contacting us, including:
- Personal identification information (name, email, phone)
- Professional information (clinic name, veterinary specialty, professional license)
- Billing and payment data when you contract our services
- Technical information about the use of our application and website
Purposes of Processing
Your personal data will be used for the following purposes necessary for the service:
- Provide access and functionality to the SAMI.vet platform
- Manage your user account and authentication
- Process payments and generate invoices
- Provide technical support and customer service
- Comply with legal and tax obligations
Secondary Purposes
With your consent, we may also use your data to:
- Send promotional communications about new features
- Conduct satisfaction surveys and market research
- Personalize your experience on the platform
- Generate aggregated and anonymous statistics to improve our services
Security Measures
SAMI implements physical, technical, and administrative security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing:
- Data encryption in transit and at rest
- Robust access controls and authentication
- Continuous security monitoring
- Regular staff training on data protection
- Periodic security audits
Data Retention
We will retain your personal data only for the time necessary to fulfill the purposes for which they were collected and, where appropriate, to comply with applicable legal provisions.
Once the data is no longer necessary, we will proceed to delete it from our systems securely, unless there is a legal obligation to retain it.
Your Privacy Rights
You have the right to:
- Access your personal data held by us
- Rectify your data when it is inaccurate or incomplete
- Cancel your data when you consider that it is not required for any of the purposes
- Oppose the processing of your data for specific purposes
Exercise of Rights
To exercise any of your privacy rights, you can send your request via:
- Email: contacto@sami.vet
- Contact form on our website
Your request must contain your full name, address, documents proving your identity, and a clear description of the data regarding which you seek to exercise any of the privacy rights.
Data Transfer
Your personal data may be transferred and processed within and outside the country, by persons other than us. In such a case, we undertake that the transfer will be carried out in accordance with applicable legislation.
Transfers are made only with service providers who guarantee an adequate level of data protection and who have signed appropriate confidentiality agreements.
Use of Cookies
Our website uses cookies and similar technologies to improve your user experience, analyze site traffic, and personalize content.
You can configure your browser to reject cookies, although this may affect the functionality of some services. For more information, please consult our cookie policy.
Changes to this Policy
We reserve the right to modify this privacy policy at any time. Changes will be published on this page and, when significant, we will notify you by email.
We recommend reviewing this policy periodically to stay informed about how we protect your information.